Reverb Peptides operates this website and online store, including all related information, content, features, tools, products and services, in order to provide visitors and customers with access to our products, order processing, customer support and related services.
Our website is built using WordPress and WooCommerce, which help us manage our online store, product pages, checkout process, customer accounts, orders and related ecommerce functions. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, use our services, place an order, create an account, contact us or otherwise interact with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, use, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing our website and services, you acknowledge that you have read and understood how we collect, use and disclose your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been anonymised or de-identified so that it cannot reasonably identify you.
Depending on how you interact with our website, where you are located, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact details, including your name, billing address, shipping address, email address and phone number.
Order and transaction information, including the products you view, add to your basket, purchase, return, cancel or enquire about, as well as your order history and transaction details.
Payment information, including payment method, payment confirmation and related billing details. Payment card information is generally processed securely by our payment processors and is not stored directly by us in full.
Account information, including your username, password, account preferences, saved addresses and order history where you choose to create an account.
Communications with us, including information you provide when you email us, use a contact form, request support or otherwise contact us.
Device and technical information, including your IP address, browser type, operating system, device information, referring URLs, pages visited and other technical data collected through cookies, analytics tools and similar technologies.
Usage information, including how you interact with our website, products, checkout, account pages, forms, emails and other online features.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you place an order, create an account, complete a checkout, contact us, subscribe to communications or otherwise provide your information.
Automatically through our website, including through cookies, analytics tools, server logs and similar technologies when you browse or interact with our website.
From service providers who help us operate our website and store, such as hosting providers, WooCommerce-related tools, payment processors, delivery providers, analytics providers, email providers, security tools and customer support systems.
From third parties or partners where permitted by law, including fraud prevention providers, marketing platforms, payment providers and delivery services.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
Providing, Managing and Improving Our Services
We use your personal information to operate our website and online store, process orders, manage payments, confirm purchases, provide order updates, arrange delivery, manage customer accounts, respond to enquiries, maintain records, improve our website, remember your preferences and provide customer support.
This includes using WordPress and WooCommerce functionality to manage products, baskets, checkout, orders, customer accounts and related ecommerce features.
Order Processing and Fulfilment
We use your personal information to process purchases, verify payment, prepare and dispatch orders, provide order confirmations, manage delivery, process returns or cancellations where applicable, and communicate with you about your order.
Marketing and Advertising
Where permitted by law, we may use your personal information to send marketing communications, promotional emails, product updates or offers. We may also use cookies, pixels or similar technologies to measure the performance of our advertising and show relevant online advertisements.
You can opt out of promotional emails at any time by using the unsubscribe option in our emails or by contacting us at info@reverbpeptides.co.uk.
Security and Fraud Prevention
We use personal information to protect our website, customers and business, including to detect, prevent and investigate fraud, unauthorised access, suspicious activity, misuse of our website, security incidents or illegal activity.
If you create an account, you are responsible for keeping your login details secure. We recommend that you do not share your username, password or other access information with anyone.
Communicating With You
We use your personal information to respond to enquiries, provide customer support, send order updates, answer questions, deal with complaints and maintain our relationship with you.
Legal and Compliance Reasons
We may use your personal information to comply with applicable laws, tax and accounting obligations, regulatory requirements, lawful requests, legal processes, dispute resolution, enforcement of our terms and policies, and the protection of our rights, customers and business.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business, operational, legal or compliance purposes. These may include:
Website, hosting and technical service providers who help operate and secure our WordPress/WooCommerce website.
Payment processors who process payments securely on our behalf.
Delivery, fulfilment and shipping providers who help deliver orders.
Email, marketing and customer communication providers who help us send service messages, marketing emails or customer support responses.
Analytics and advertising partners who help us understand website performance, improve our services and measure advertising activity.
Professional advisers, including accountants, legal advisers, insurers and business advisers where necessary.
Government authorities, regulators, law enforcement agencies or courts where required by law or necessary to protect our legal rights.
Business transaction parties, where personal information is relevant to a merger, sale, restructuring, insolvency, financing, acquisition or transfer of all or part of our business.
We only share personal information where we have a lawful basis to do so and where it is necessary for the relevant purpose.
WordPress, WooCommerce and Plugins
Our website is built using WordPress and WooCommerce. These systems allow us to display products, manage baskets, process checkouts, manage orders, create customer accounts and operate our online store.
Depending on the features used on our website, WordPress, WooCommerce and related plugins may process information such as account details, order details, checkout information, basket contents, IP addresses, cookies, customer notes, form submissions and technical information.
We may also use third-party plugins, integrations or extensions for functions such as payments, delivery, analytics, marketing, security, performance, backups, spam prevention or customer support. These providers may process personal information where needed to provide their services.
We recommend reviewing the privacy notices of any third-party services linked from or used through our website where applicable.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate correctly, remember basket contents, support checkout functionality, improve performance, analyse website traffic, prevent fraud and support marketing or advertising activity.
Some cookies are necessary for the website and store to function properly. Others may be used for analytics, preferences or marketing, where permitted by law.
You can usually control cookies through your browser settings. Disabling some cookies may affect the functionality of the website, including basket, checkout or account features.
Third-Party Websites and Links
Our website may contain links to websites, platforms or services operated by third parties. If you follow a link to a third-party website, you should review that website’s privacy policy and terms.
We are not responsible for the privacy practices, security, accuracy, content or policies of third-party websites or services that are not owned or controlled by us.
Children’s Data
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at info@reverbpeptides.co.uk so that we can take appropriate steps to delete the information where required.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.
Security and Retention of Your Information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee perfect security.
How long we retain personal information depends on the type of information and the reason it was collected. We may retain information for as long as necessary to provide services, manage accounts, process orders, comply with legal, tax and accounting obligations, resolve disputes, prevent fraud, enforce agreements and maintain business records.
Where information is no longer required, we will delete, anonymise or securely retain it in accordance with applicable legal and business requirements.
Your Rights and Choices
Depending on where you live and subject to applicable law, you may have some or all of the following rights in relation to your personal information:
Right of access
You may have the right to request a copy of the personal information we hold about you.
Right to correction
You may have the right to ask us to correct inaccurate or incomplete personal information.
Right to deletion
You may have the right to request that we delete personal information we hold about you, subject to certain legal exceptions.
Right to portability
You may have the right to receive a copy of certain personal information in a structured, commonly used and machine-readable format.
Right to object
You may have the right to object to certain types of processing, including processing based on legitimate interests or direct marketing.
Right to restrict processing
You may have the right to ask us to restrict how we process your personal information in certain circumstances.
Right to withdraw consent
Where we rely on consent to process your personal information, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.
Right to opt out of marketing
You may opt out of receiving promotional emails by using the unsubscribe link in our emails or by contacting us at info@reverbpeptides.co.uk. Even if you opt out of marketing communications, we may still send non-promotional emails relating to orders, accounts, legal notices or customer service.
To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding to your request, as permitted or required by law.
We will not discriminate against you for exercising your privacy rights.
Complaints
If you have concerns about how we handle your personal information, please contact us at info@reverbpeptides.co.uk.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority. If you are in the United Kingdom, this may be the Information Commissioner’s Office. If you are in the European Economic Area, you may contact your local supervisory authority.
International Transfers
We may transfer, store or process your personal information outside the country where you live where necessary to operate our website, process orders, use service providers or manage our business.
Where we transfer personal information outside the United Kingdom or European Economic Area, we will rely on appropriate safeguards where required by law, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal obligations or business practices.
When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date. Where required by law, we may provide additional notice of significant changes.
Contact
If you have any questions about this Privacy Policy, our privacy practices or your personal information, or if you would like to exercise your rights, please contact us at:
Email: info@reverbpeptides.co.uk
Address: Bartle House, Oxford Court, Manchester, England, M2 3WQ, GB
For the purpose of applicable data protection laws, Reverb Peptides is the data controller of your personal information.