At Reverb Peptides, we aim to process and dispatch orders efficiently while ensuring every order is handled with care. This Shipping & Delivery page explains how UK orders are shipped, expected delivery times, order processing, delivery issues, and our position on returns and refunds.
Please read this page carefully before placing an order. By placing an order through our website, you confirm that you have read, understood and accepted the information set out below, along with our wider website disclaimer, Terms and Conditions, Privacy Policy and any product-specific notices displayed on our website.
UK Shipping
All UK orders are sent free of charge via Royal Mail Tracked 24.
Royal Mail Tracked 24 is a tracked delivery service that usually aims to deliver the next working day after dispatch. However, delivery times are not guaranteed and may be affected by Royal Mail delays, public holidays, weather conditions, incorrect delivery details, seasonal demand or other circumstances outside our control.
Once your order has been dispatched, you should receive tracking information where applicable. This allows you to follow the progress of your parcel through Royal Mail’s tracking system.
Free Delivery on UK Orders
We currently offer free UK delivery on all orders.
There is no minimum order value required for free UK shipping unless stated otherwise on the website at the time of purchase. The free delivery service used is Royal Mail Tracked 24.
Order Processing Times
Orders are usually processed as quickly as possible during normal business days.
Orders placed outside working hours, during weekends or on bank holidays may be processed on the next available working day. During busy periods, promotional periods, public holidays or times of high order volume, processing may take slightly longer.
We aim to keep customers informed where possible, but we cannot guarantee same-day dispatch unless this is clearly stated on the website at the time of purchase.
Dispatch Confirmation and Tracking
Once your order has been prepared and dispatched, you may receive a dispatch confirmation email containing your Royal Mail tracking details.
Please ensure that the email address provided at checkout is correct. If your tracking information does not appear immediately, please allow time for Royal Mail to update its system after the parcel has been collected or scanned.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check your delivery details carefully before submitting your order. Reverb Peptides cannot be held responsible for delays, failed deliveries or lost parcels caused by incorrect, incomplete or outdated address information provided by the customer.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible at info@reverbpeptides.co.uk. We will do our best to help, but we cannot guarantee that changes can be made once an order has been processed or dispatched.
Failed Deliveries
If Royal Mail is unable to deliver your parcel, they may leave a delivery card, attempt redelivery or hold the parcel at a local delivery office or collection point.
It is the customer’s responsibility to follow Royal Mail’s instructions, arrange redelivery where necessary, or collect the parcel within the timeframe provided by Royal Mail.
If a parcel is returned to us due to failed delivery, non-collection, refusal of delivery or incorrect address details, we may contact you to discuss the next steps. Additional postage costs may apply if the parcel needs to be resent.
Delivery Delays
Although Royal Mail Tracked 24 is a fast delivery service, delays can occasionally occur.
Reverb Peptides is not responsible for delays caused by Royal Mail, courier networks, postal disruption, weather disruption, public holidays, incorrect address details, local delivery issues or events outside our reasonable control.
If your order has not arrived within a reasonable timeframe after dispatch, please contact us at info@reverbpeptides.co.uk with your order number and tracking details so we can look into the issue.
Lost or Missing Parcels
If your tracking shows that your parcel has not been delivered within the expected timeframe, please contact us so we can assist where possible.
In some cases, Royal Mail may require time to investigate a missing parcel. We may need to wait for Royal Mail’s investigation or confirmation before taking further action.
If tracking shows that a parcel has been delivered to the address provided at checkout, we may not be able to replace or refund the order unless Royal Mail confirms an issue with the delivery.
Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as possible at info@reverbpeptides.co.uk.
Please include your order number, a clear description of the issue, photographs of the outer packaging, photographs of the contents, and any relevant Royal Mail delivery information.
Damage must be reported promptly so that we can review the matter and, where appropriate, raise an issue with the delivery provider.
Restricted, Incorrect or Undeliverable Addresses
We reserve the right to cancel or refuse orders where we believe the delivery address is incomplete, invalid, high-risk, restricted or otherwise unsuitable for dispatch.
If we are unable to fulfil an order due to delivery restrictions or address-related issues, we will contact you using the details provided at checkout.
International Delivery
At present, this Shipping & Delivery page is primarily intended for UK orders.
If international delivery is offered on the website, any available international shipping options, costs and estimated delivery times will be shown at checkout where applicable. International customers are responsible for ensuring that products can be lawfully imported into their country and for any customs duties, taxes, import fees or clearance requirements that may apply.
Reverb Peptides is not responsible for delays, seizure, refusal, customs issues or additional charges relating to international delivery where applicable.
No Returns or Refunds
Due to the nature of the products sold by Reverb Peptides, we do not accept returns or offer refunds once an order has been placed, processed or dispatched, except where required by applicable law.
This is also stated in the disclaimer notice on our website.
Products must not be returned to us without prior written authorisation. Any unauthorised returns may be refused, rejected or disposed of, and no refund will be issued for items returned without approval.
Customers should carefully review all product information, disclaimers, order details and delivery information before completing their purchase.
Product Suitability and Customer Responsibility
It is the customer’s responsibility to ensure that any product ordered is suitable for their intended lawful research purpose before placing an order.
All relevant product information, notices and disclaimers should be read before purchase. By placing an order, you confirm that you understand the nature of the products and accept the terms displayed on the website at the time of purchase.
Research Use Disclaimer
All products offered by Reverb Peptides are strictly for research use only.
Products are not intended for human consumption, personal use, medical use, veterinary use, cosmetic use, therapeutic use, diagnostic use, or for the treatment, prevention or cure of any condition.
By placing an order, you confirm that you have read and accepted the disclaimer notice displayed on our website and understand the restrictions relating to the products sold.
Order Cancellations
If you wish to cancel an order, please contact us immediately at info@reverbpeptides.co.uk.
We may be able to cancel an order if it has not yet been processed, packed or dispatched. However, once an order has been processed or dispatched, cancellation may no longer be possible.
Submitting a cancellation request does not guarantee that the order can be cancelled.
Incorrect Items
If you believe you have received an incorrect item, please contact us promptly at info@reverbpeptides.co.uk with your order number, photographs of the item received and a description of the issue.
We will review the matter and respond with the next steps. Please do not dispose of any packaging or product until we have reviewed your enquiry.
Missing Items
If you believe an item is missing from your order, please contact us as soon as possible at info@reverbpeptides.co.uk with your order number and photographs of the parcel and its contents.
We may ask for additional information to help us investigate. Claims for missing items must be made promptly after delivery.
Changes to Shipping Terms
We may update this Shipping & Delivery page from time to time to reflect changes in our shipping providers, delivery options, processing times, legal obligations or business practices.
The version displayed on our website at the time of purchase will apply to your order unless otherwise required by law.
Contact Us
If you have any questions about shipping, delivery, tracking or order issues, please contact us:
Email: info@reverbpeptides.co.uk
Please include your order number where possible so we can respond more efficiently.